Can you cover all our countries
with one integration?
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Yes. You connect to us once, and every country
runs through that same connection. When you expand
into a new market, we switch it on as a setting.
There's no new build and no second vendor.
We cover
e-Invoicing
and e-reporting across 80+ mandates today,
and we add new ones as they're confirmed.
What happens when a new mandate
is announced?
+
Our regulatory team picks it up, usually long
before the go-live date. We work out what it
means for you, update the platform ahead of the
deadline and let you know what, if anything,
you need to do. In most cases the answer is
nothing. You won't find out about a new mandate
from a rejected invoice.
Why use one provider for
e-Invoicing
and VAT returns?
+
Because your e-invoices and your VAT returns
are built from the same transactions. With one
provider, the data that clears your invoices
is the data that fills your returns, so they
always reconcile. That means fewer mismatches
for tax authorities to question, one team
accountable end to end, and one contract
instead of two. And because the same e-invoice
data feeds VAT recovery, we can reconcile
your expenses against it, find e-invoices
that were never issued and recover the VAT
behind them.
How long does onboarding take?
+
It depends on your systems and the number of
countries, but it's measured in hours and
weeks, not months. Our fastest integration
to date took 27 hours. Your onboarding
specialist scopes your setup and works with
your team to map out the best integration
path and architecture, then supports you
through the build.
Do you handle invoices we receive,
not just the ones we send?
+
Yes. We receive, validate and deliver incoming
e-invoices into your AP system, as well as
issuing and clearing the ones you send.
How long do you keep our invoices?
+
Every invoice is archived audit-ready,
with retention set automatically for each
country’s legal requirement, up to 10 years.
What’s the difference between clearance,
post-audit and Peppol models?
+
In a clearance model, the tax authority
validates the invoice before it counts as issued.
In post-audit, you exchange invoices directly
and the authority checks later. Peppol connects
you through certified access points. We handle
all three through one connection.
Are you accredited with tax authorities?
+
Yes. We're a certified Peppol access point
and a GENA member, an approved platform in
France, Verifactu declared in Spain,
accredited in Australia and Malaysia,
and an Accredited Service Provider in the UAE,
with more on the way.
Do we need to change how we invoice?
+
No. You keep raising invoices in your ERP,
billing or AP platform as you do now.
We take them from there and make sure
each one meets local rules.
Do we have to submit invoices
in the local language?
+
No. You send in English. We handle
local-language submission and translate
any tax authority messages.
What if an invoice is rejected?
+
Most errors are caught and fixed before
submission. If one does need a person,
you get a single, clear alert telling
you what's wrong and how to fix it,
not a stream of system messages.
